Salesforce.com 'KCS Verified' By Consortium For Service Innovation

Enterprise cloud computing firm Salesforce.com has announced that Salesforce CRM Customer Service and Support has been ‘KCS Verified’ by the Consortium for Service Innovation. As per company claims, Salesforce CRM is the first cloud computing application to be verified for knowledge-centred support, a methodology that enables companies to achieve operational improvements, increase customer service levels and reduce overall costs. Salesforce.com joins 14 other KCS verified companies, including IBM and Hewlett Packard.

“Receiving the KCS verification is not only a strategic achievement for salesforce.com, but for the cloud computing industry as a whole,” said Alexandre Dayon, senior vice president, customer service and support product line, salesforce.com.

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One of the driving forces behind the KCS verification is Salesforce CRM’s knowledge base technology. Salesforce CRM is based on a knowledge base application that can be deployed quickly and easily. Through its Dimensions technology, which adds the customer’s context, such as product or geography, the knowledge base is able to quickly hone in on the right solution and eliminate irrelevant search results.

“The Consortium for Service Innovation is pleased to have salesforce.com as one of our KCS Verified vendors. The verification process is thorough and challenging and by submitting to the programme, salesforce.com has aligned itself with forward-thinking service enablers that have become strategic partners with service providers to turn information into knowledge,” said Greg Oxton, executive director of the Consortium for Service Innovation.