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Salesforce.com has announced five-minute upgrades and a new partnership with Cisco, further extending its position in cloud computing and bringing Service Cloud 2 to companies of all sizes. Companies will be able to access the Service Cloud 2 even during planned maintenance windows with the new five-minute upgrade technology.
Making service and support technology available to companies of all sizes, salesforce.com and Cisco unveiled a complete call centre running entirely in the cloud with a combined solution integrating telephony with CRM.
The five-minute upgrade technology and new solution with Cisco are delivered with Service Cloud 2, salesforce.com’s next generation solution for customer service.
The Five-Minute Upgrade Technology
With the five-minute upgrade technology, companies will have read-only access to their Service Cloud 2 deployment during planned maintenance windows, enabling companies to continue servicing their customers while going through a full upgrade.
The five-minute upgrades are possible because salesforce.com has real-time, fully mirrored data centres. When salesforce.com upgrades the service in one data centre, companies will still be able to access their applications through one of salesforce.com’s other real-time, mirrored data centres.
The Cisco Tie-Up
Salesforce.com and Cisco have announced a combined solution to deliver a complete contact centre in the cloud. The Cisco and salesforce.com Customer Interaction Cloud brings together salesforce.com’s Service Cloud 2 with Cisco Unified Communications. The solution empowers small and medium sized companies to run their customer service completely in the cloud.
Availability
The five-minute upgrade feature is currently scheduled to be available in beta in the fourth quarter of fiscal year 2010 and pilot starting in Q1 of fiscal year 2011. The combined solution from salesforce.com and Cisco is currently scheduled to be generally available in the first quarter of calendar year 2010.
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