Ozonetel Systems Launches Cloud Telephony Solution "CPBX"

Ozonetel Systems, the ‘cloud telephony’ technology provider has launched ‘CPBX’- India’s first of its kind cloud telephony solution for the SME segment. The newly launched CPBX will bridge a significant gap in the way business communication materialises with the customer over voice supported by SMS/Social Media.

CPBX enables the business to have a professional presence to its customers when they call, and efficiently route the call to appropriate person without any dependency on human element. Online, email/SMS based reports and alerts gives immediate return on invest for the business owner as he is able to track sales leads and customer support issues in real time and more over the system is future ready as its integrated with Social Media sites like twitter and FaceBook to track customer feedback.

“Ozonetel found SMB/SMEs having mobile and distributed work force handling sales and service calls over voice. Business owners are having a need for a business phone system which can handle the customer calls promptly and efficiently by the employee regardless of their location and are also looking for the ability to track the sales/service calls, unanswered call alerts through real time online reports and SMS/email. Besides they are also expecting the system to scale as his/her business grows across India without incurring huge capital expenditure. We found an opportunity to come out with CPBX addressing all these pain points and more as a Do-It-Yourself online product,” said CSN Murthy, Founder & CEO, Ozonetel Systems.