Oracle Introduces Real User Experience Insight

Delivering on its commitment to top-down application management, Oracle has announced the immediate availability of Oracle Real User Experience Insight, the latest addition to the Oracle Enterprise Manager product line.

Oracle Real User Experience Insight 4.5 is the first product to introduce in a single offering a comprehensive feature set that enables Information Technology (IT) organisations to enhance end user experiences and helps maximise the value of their business-critical Service-Oriented Architecture (SOA) and Web-based applications.

This release includes: Integrated performance and usage data collection and analysis of Web user activity; data exchange facility for business analytics solutions; integrated business intelligence and pre-packaged reports leveraging built-in OLAP storage; advanced troubleshooting for issues encountered by users of Web and SOA-based applications; and enhanced service level management and reporting.

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Additionally, Oracle offers prevalidated server solutions for Oracle Real User Experience Insight through a global partnership with Intel and Net Optics.

Highlights of Oracle Real User Experience Insight include:

Comprehensive Intelligence Incorporating Web User Behavior: Provides business users with intelligence through the integration of user experience information – related to performance and usage of company’s applications and websites by its end users – with other enterprise and CRM data. Through these data exchange capabilities for business analytics, business users can obtain a more complete view of customer behavior.

Advanced Trouble Shooting: Helps IT staff reduce the time and effort to diagnose problems by understanding the user’s activities in an entire session. User session diagnostics also allow IT support staff to quickly align with the customer’s experience and to validate a resolution. Additionally, with unique error capture and replay functionality, IT can view intermittent and hard-to-isolate application anomalies and errors, enabling rapid resolution of the toughest Web experience issues.

Insight Into Business Services: Extends Oracle’s SOA management capabilities with new Web services (XML Soap) monitoring, enabling an understanding of how business services are performing and which services are causing delays and errors for application users.

Enhanced reporting on Key Performance Indicators (KPIs): Delivers customisable data collection and KPIs, allowing IT to configure and collect application specific data on user-defined metrics and to generate company-specific reports. Application administrators can set up application-specific KPI dashboards that will automatically refresh with near real-time information.

Customisable Alerts: Enables IT to assign profiles to service level management alerts, helping IT and business users to only see the issues that interest them, based on predefined requirements.

“To maximise the value of business-critical applications, enterprises need to ensure superior performance and a positive end user experience, which requires the ability to quickly identify, analyse and resolve problems before they negatively affect service performance, user satisfaction and business revenue,” said Richard Sarwal, Oracle senior vice president for Product Development. “With a 360-degree view of end-user’s interactions, Oracle Real User Experience Insight enables enterprises to isolate and remediate user problems before they impact the business, resulting in increased customer satisfaction, revenue and productivity.”