NIIT Technologies Launches Crew Wings, For Airline Cabin Crew Members

NIIT Technologies Ltd., an IT solutions Company, has announced the launch of Crew Wings, an application for mobile devices, at the Low-Cost Carriers (LCCs) and New Age Airlines Asia 2012. This application is for cabin crew members that will help airline in improving customer understanding and increase crew efficiency.

With this new application, the airline crew members will be able to interact, and serve customers in a personalised manner more effectively with the help of detailed information about customers. The interface of the application has easy to use navigation and will help the crew members to search the required information much faster and will be able to perform their duty more efficiently.

Arvind Mehrotra, President, Asia Pacific, NIIT Technologies said, “Customer engagement and service is key part of airlines business. Airlines Crew and ground staff are key enablers of the same. Crew Wings enables crew members to have better understanding of needs and thus can offer personalised services. Crew Wings is an efficient, scalable, secure and robust solution that can be tailored to the needs of the customers”.

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Crew Wings makes it possible to remove the current procedure of creating/editing/maintaining a number of reports manually to record customer specific data, flight information, customer complaints, attachments etc.