Newgen Implements BPM Solution At L&T Finance

Newgen Software Technologies Limited, a provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced the successful implementation of its BPM solution at L&T Finance, an Indian NBFC.

L&T Finance was planning rapid market expansion and therefore needed a scalable solution for rapidly rolling out branches. Krishnan Venkateswaran, VP – IT, L&T Finance said, “The project has helped us rapidly roll out fully functional branches, deliver a uniform user experience with lower training needs, and enhance our operational agility. It has helped us gain visibility into each sub-process in a client acquisition cycle, and thus standardise and optimise turnaround times to enhance customer and channel satisfaction.”

Diwakar Nigam, MD & CEO, Newgen Software said, “Newgen is proud to be a partner in L&T’s journey towards achieving customer centricity. With this implementation, Newgen has further consolidated its position in the Non Banking Financial space using process & technology to improve agility, performance and profit.”

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Newgen’s solution has paved the way for L&T Finance to raise operational agility, enhance process control and increase customer base with faster and efficient services. Newgen’s end-to-end solution will continue to ensure seamless integration with core applications.