Newgen Announces Intelligent Business Process Suite

Newgen Software, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) has announced the global launch of its new Intelligent Business Process Suite (iBPS) at the Gartner Business Process Management Summit.

Newgen’s iBPS, for smart business operations, provides a platform for all business stakeholders, including process owners , business analyst, process architects, business users and IT users, to collaborate right from process designing to execution, monitoring and continuous improvement. The new iBPS with mobility, active, on-demand, and predictive analytics, support for social media interactions, and complex event processing capabilities, lays the foundation for a business system which can facilitate smart decisions for dynamic process routing, allocation of tasks to the right users, and triggering of actions based on complex events.

iBPS provides Android and iOS support for mobile devices enabling the mobile workforce to make intelligent business decisions on-the-go. Equipped with state-of-the-art trend analysis and slicing & dicing of data facility, Newgen’s iBPS is the key to ‘Intelligent Business Operations.’

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Newgen will also showcase its entire gamut of product offerings that are based on its highly scalable BPM, ECM, and CCM platforms.

Speaking about the new offering Diwakar Nigam, CEO and MD, Newgen Software said, “Newgen’s iBPS enables smarter business operations using its many in-built tools like predictive analysis displayed on interactive dashboards to allow for more informed decision making, social networks and social BPM capabilities, integration with Cloud and intelligent process monitoring."

“It will help organisations to strengthen their brand, gain market share, sharpen service delivery without increasing cost, re-engineer their existing operational eco-system, bring competitive differentiation and enhanced customer experience, and drive continuous process improvement in real-time,” he added.

The company will also present a new offering for, FATCA compliance, based on its BPM platform, for financial institutions. Senior Newgen executives will present customised pitches, demos, and presentations to address the needs of various BPM professionals across varied industries and different lines of business.