Netmagic Selects BMC Software For DC And Managed Services Ops

Netmagic Solutions, the managed IT hosting services provider, is enjoying rapid growth in its business, managing portfolios of a diverse range of clients. In order to maintain service continuity at all times among its clients, Netmagic selected BMC Software’s Business Service Management (BSM) platform to uniformly manage its physical, virtual, and cloud environments.

“As a leader in the managed IT hosting services space, it has been our commitment to enhance our portfolio of offerings and also improve customer experience.” said Mandar Kulkarni, Vice President of the Solutions Engineering and Private Cloud Practice at Netmagic Solutions. “We selected BMC Software because its BSM solution gave us greater, and more seamless, control over our IT environment. The BSM solution allowed us to on-board new customers 50 percent faster and improved our operational efficiency by reducing missed events to zero, automating alert to ticket conversion and also by improving bulk task automation by a staggering 95 percent.”

Netmagic has implemented a single platform for its managed services environment to support its business and manage its growing portfolio of clients. In an environment where IT downtime has costly consequences, the need for a reliable business service management solution is crucial. The BMC BSM solution proactively detects and resolves IT performance issues and sub-optimal configurations before users are negatively impacted, ensuring continued availability of service.

The multiple integrated product modules of the BSM platform allow Netmagic to automate end-to-end IT operations and processes while reducing cost. They also help Netmagic monitor, support, and manage mission-critical IT infrastructure of its clients while adhering to government and regulatory compliances. The platform provides real-time, service level dashboards and analytics-reporting capabilities on critical system performance data, which help to assess business impact for Netmagic and its clients.

According to Sharad Sanghi, CEO of Netmagic Solutions, “By integrating our service delivery framework on BMC’s unified BSM platform, we are able to manage our workload better and more efficiently across the board. We have been able to reduce our cost of operations, bring on board new customers faster and launch new products and services to our customers.”

“BMC Software is a strategic partner to our business initiatives and growth. With this alliance, we are able to provide enterprise-level monitoring and management to our customers,” said Sanghi.