 "Netgear To Open Customer Service Centres")
With a focus on supporting products available across the nation, Netgear has announced the opening of its service centres in various geographies of India. Netgear believes that after effective distribution of products in the country, there is a need to put in place an effective support mechanism to service the products. Therefore, the company has identified various geographies for the service centres in India.
Netgear India will launch the service centres in seven main business cities in the country viz. New Delhi, Mumbai, Chennai, Bangalore, Hyderabad, Kolkata and Ahmedabad. In a phased manner, the company will extend this capability to B and C class cities. The service centres will support the entire range of Netgear products sold in India, in terms of addressing replacement and warranty issues. These service centres will enable Netgear to limit the turnaround time of product replacement within 24 – 48 hours. However, the time span could vary depending upon the product availability and geographies.
Atul Jain, country manager, Netgear Technologies, said, “Netgear has always believed in customer satisfaction. We launched the toll-free technical support helpline (1800 425 4327) two years back to meet this objective and we have now announced the customer service centres. As it is an international trend, we have RT Outsourcing, to act as third party service provider for Netgear in India”.
“RT is an ISO 9001 certified Technical Support Organisation. RT has been providing integrated Level 1 to Level 4 services including Tech-Support Helpdesk, Repair and Refurbishment services, project implementation, and RMA Management and Logistics services for the past 13 years. RT is a one-point support organisation for various activities to include return-to-bench repairs, on-site service support, product installation and commissioning etc.”
Jain further said, “By opening the service centres, we have enabled our distributors and channel partners to focus more on the business in the markets where we begin centres. They need not have to worry about support any more. On the other hand, the service centres would certainly enhance the confidence of the customers about Netgear products.”
Netgear products are available in India through three national distributors i.e. Rashi Peripherals, Cyberstar Infocom and Ingram Micro. There are nearly 1,000 channel partners including SIs, VARs and resellers selling Netgear products across various geographies in India.
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