 "Managed Services Overtakes Strategic Outsourcing Mkt In India")
The IT managed services market in India is expected to reach US$3.8 billion in 2013 from US$1.6B in 2009, growing at a CAGR (compound annual growth rate) of 22.8%, higher than the growth rate of overall IT services market, highlights the latest “Indian Managed IT Services Market” report from Springboard Research.
Springboard found that the managed services model has rapidly and significantly begun to encroach upon traditional strategic outsourcing engagements. 66% of CIO’s surveyed plan to adopt and engage with a managed services model rather than strategic outsourcing due to perceptions of “convenience” with managed services. Another key reason as stated by CIOs for adoption of managed services over strategic outsourcing is access to best of breed services without the fear of losing control of IT.
“Managed IT services in India have existed in varied forms for more than 20 years. In this time, the market has matured and transformed from body shopping contracts or facility management services to a process-oriented delivery model,” said Sudip Saha, Senior Analyst - IT Services, Springboard Research.
The Springboard report notes that while the large enterprises in India were the early adopters of managed services, the Small and Medium Businesses (SMBs) have also started adoption due to the similar competitive pressures and operational concerns that they face.
According to Springboard, the key reason for managed services market growth in India is not just cost savings, but the use of managed services as a business optimization and growth driver. Managed services provide opportunities for enterprises to focus on their core business competencies while leaving day-to-day IT operations to a third-party service provider.
The Springboard report has also analysed and ranked vendors on the basis of user satisfaction and market shares. HCL Infosystems leads in the user satisfaction survey whereas Wipro Infotech is the leader in terms of market share.
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