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Astea International, a player in the service lifecycle management and mobility solutions space, has signed a partner agreement with Larsen & Toubro Infotech. The partnership combines L&T Infotech’s IT services expertise and system integration experience with Astea’s service management and mobility solutions.
L&T Infotech offers added value to Astea’s service management and mobility software implementations by providing IT application expertise that will not only streamline and accelerate large-scale implementations, but will also extend Astea’s ongoing customer support capabilities. L&T Infotech and Astea will plan each implementation so that it is executed to drive financial and operational benefits for their clients. In addition to providing implementation and consulting services, as the relationship progresses, L&T Infotech may also become a value-added reseller to further expand both Astea’s and L&T Infotech’s global footprint.
“We are very pleased to be working with a player in the service management space. Astea has extensive experience in delivering innovative software solutions to the global market and has become the ‘go to’ company for organisations where service is strategic and mission-critical to their business,” said Sudip Banerjee, chief executive officer, Larsen & Toubro Infotech. “We are already actively working together on a large enterprise global deployment of their solution. There is a high level of synergy and complementary capabilities between Astea and L&T Infotech and we see a lot of opportunity for continued success and expansion for both of the organisations.”
The combined solution will leverage L&T Infotech’s strength in integrating Astea’s solutions with non-field service applications, such as ERP solutions, custom applications, legacy and other existing systems.
“By combining our service management software with talented global IT experts at L&T Infotech, we are strengthening our commitment to provide the best customer service to our clients. Additionally, this partnership will help expand our market presence and accelerate growth,” said John Tobin, president, Astea.
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