Large Organisations Struggling With Business & IT Alignment: Survey

Axios Systems, a provider of enterprise IT Service Management (ITSM) solutions, reveals that organisations are recognising the value of ITIL-based ITSM approaches in their efforts to better align IT with the business.

Gartner discusses the need for improved alignment in a report published on May 15, 2009, entitled ‘Integrating the Transformation of Business and IT’. The report states, “Executing an integrated IT and business planning process is a critical business competence that will help companies define how they will move from the current state to some defined end-state view of how they will win and make money.”

The results of a recent survey conducted by Axios Systems shows that organisations appear to be responding to Gartner’s advice, along with that from a number of other industry experts, and are now shifting their priorities. Approximately half of professionals surveyed indicated their priorities in the next year include a focus on improving this strategic alignment.

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The study was conducted in June and July 2009 and is based on over 1,500 IT professionals from large organisations within North America, Europe and Asia.