Jet Airways, IBM Team Up To Herald New Era In Indian Aviation

Jet Airways and IBM have signed a strategic ten-year business transformation and information technology (IT) services agreement. Valued at US$62 million, the agreement is a step towards Jet Airways’ journey of technology led business transformation, which will help the airline achieve significant growth by aligning the company’s IT with business strategy.

Jet Airways plans to leverage IBM’s domain knowledge of the global airline industry and its technology leadership to meet the group’s business transformation objectives. As part of the deal, IBM will provide cutting-edge technology solutions to transform the airline’s business areas such as airport operations, direct distribution and frequent flier programs. This engagement will help Jet Airways improve and integrate its IT systems to deliver a highly differentiated customer experience and improve its operational efficiency.

“Constant innovation to stay ahead of industry growth has been Jet Airways’ operating philosophy since it commenced operations in 1993,” said Nikos Kardassis, Chief Executive Officer, Jet Airways, India.

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“We are delighted to partner with IBM, the world’s leading IT services company, and see this as an exciting opportunity to use IBM’s technology to lead business transformation in the Indian aviation sector and augment growth. This association will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience. India, as a country, will take a leading edge position in delivering innovative ideas and solutions in the Global Aviation terrain,” said Kardassis.

IBM will support Jet Airways with IT Infrastructure and application support services including employee transition, data center operations, central helpdesk support, server and storage operations, internet security services through the use of Tivoli suite, network management, SAP and other operating system.

“The agreement with Jet Airways is a significant milestone for IBM in the aviation industry.” said Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia. “Jet Airways will have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market.” said Batra.

“This strategic services deal with Jet Airways will herald a new era in the Indian aviation industry. It will enable the airline to enhance its business value and gain competitive advantage through innovative use of technology. IBM will bring its global experience and expertise in this industry to deliver services and solutions to help Jet Airways achieve its mission to innovate and lead as it continues to grow and expand internationally,” said Ashish Kumar, General Manager, Global Technology Services, IBM India/South Asia.