Jaypee Group Eases Communication Gaps With Polycom RealPresence

Polycom, Inc., the open, standards-based unified communications and collaboration (UC&C) solutions provider, has announced that the Jaypee Group, a large and well-diversified conglomerate in India, uses Polycom RealPresence video solutions as mission-critical to their business for improving communications between internal teams and other subsidiaries within the Jaypee Group. With JIL Information Technology (JILIT) – the InfoTech arm of the Jaypee Group – responsible for managing and delivering Polycom’s RealPresence video solutions across the Jaypee Group, employees in 40 dispersed and remote offices in India can now collaborate face-to-face at any time from wherever they are. This has reduced travel by 40 percent and doubled employee productivity, whilst also providing a cost-efficient, scalable solution that can easily integrate with the organisation’s existing UC investments.

Jaypee Group has businesses in many industries including engineering and construction, power, cement, hospitality, real estate and education. As the Group’s technology arm, JILIT develops, implements, and supports services around people, process and technology initiatives for the large number of companies that form the Jaypee Group, and also provides IT support services including IT infrastructure management, training solutions, multimedia, content development and enterprise resource planning (ERP) management.

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Prior to the deployment of the video conferencing solutions, long distances between offices were a challenge with the Jaypee Group’s many business units spread across the country, often in remote locations. This resulted in significant travel requirements and ineffective and costly collaboration.

Polycom video solutions speed decision-making between teams, improve communication across the group’s companies and merge multiple ‘collaboration islands’ under one unified communications solution. For the company, video was seen as an essential way to transform teamwork on projects, including those with long lifecycles such as infrastructure and energy. For example, the Jaypee Group recently completed development of a new residential township, known as ‘Jaypee Wish Town’ in Greater Noida (Uttar Pradesh, India), which includes facilities such as a new Medical Centre, an F1 Race Track and several remote offices. With many employees required to travel to the township to oversee projects, Polycom video collaboration solutions were used across the remote offices in the township to enable real-time project discussions and update meetings with executives at the company’s headquarters, located some 30 kilometres away.

To date, Jaypee Group has installed a number of Polycom video collaboration solutions including: 30 Polycom Real Presence HDX 7000 room systems; 20 Polycom VVX 1500 video-enabled business media phones for easy integration with the company’s existing infrastructure; and Polycom RealPresence Desktop 2.0 (software for PCs and laptops) for its mobile workforce. The solutions enable video collaboration from anywhere – whether in a conference room, on the desktop, or on the go.

“We are increasingly seeing large Indian conglomerates with dispersed workforces turning to video collaboration solutions to facilitate quicker decision making, improve teamwork and enhance their engagement process,” said Neeraj Gill, Managing Director, India & SAARC at Polycom. “We are pleased to be delivering these benefits to the Jaypee Group though real-time collaboration, helping them to enhance their working environment and accelerate the achievement of their business objectives.”
The Polycom solution is interoperable with the company’s existing UC systems and networks due to the Polycom RealPresence Platform. Based on open standards to ensure interoperability in multi-vendor environments, the RealPresence Platform transforms islands of mobile, remote, and on-site employees and fragmented communications systems into a seamless video enterprise, making enterprise-grade video easily and securely accessible to all authorised personnel.

“Video collaboration is a mission-critical application in our day-to-day business – whether for internal purposes or for communication across other Jaypee Group companies,” said Sunita Joshi, Director and CIO, JILIT. “Polycom offers a broad range of cost-effective video collaboration solutions, which provided us complete integration with our existing infrastructure, making it the perfect fit for our needs.”

The company has also enlisted Polycom’s Professional Services, including Polycom Implementation Services for faster deployment and accelerated return on investment and Polycom Premier Onsite support service to ensure the best use of Polycom’s video collaboration solutions. “Our technical teams were provided with complete IT training for the solutions installed,” said Joshi. “By adding these advanced and support services, the organisation received added-value for our investment, and perhaps more importantly, minimised resolution and response time, helping us streamline operations and accelerate decision-making. Project delivery time was significantly reduced as well.”

Joshi added, “With Polycom’s Professional Services team we’ve been able to implement an effective UC strategy that has satisfied our business objectives. In addition, Polycom’s Advanced services enable our engineers to have a more detailed understanding of each component and how they come together. This has really contributed to a seamless video experience for all our users.”