 "iYogi Leverages Akamai To Power Global Online Tech Support Platform")
iYogi, a provider of direct-to-consumer and small business remote tech support, is leveraging Akamai’s Dynamic Site Accelerator solution to power its Global Delivery Platform and help improve the speed, performance and uptime of the company’s online operations and customer interactions.
iYogi’s Global Delivery Platform, iMantra, is a unique model for the delivery of remote tech support for PCs, peripherals, devices and software applications, and is used to resolve thousands of customer inquiries and issues every day. For each customer, iMantra documents every problem, solution and relevant hardware and software specifications, while capturing the user’s demographic information and creating a customised behavioral profile. This knowledge base is used by iYogi’s Global Tech Experts, who combine their technology expertise with iYogi’s set of tools to deliver effective support services while providing low wait times and high resolution rates.
“Our customers count on iYogi to quickly and completely resolve their tech issues in their moments of crisis or frustration, meaning the reliability and performance of our Global Delivery Platform is of critical importance,” said Uday Challu, CEO and Co-Founder of iYogi. “Akamai’s Dynamic Site Accelerator solution gives us the ability to engage our customers with the delivery of our support tools and services, leading to both smoother resolutions and increased opportunities for additional customer transactions.”
Robert Hughes, Executive Vice President of Global Sales, Services, and Marketing, at Akamai, said, “A consistent, high-performing online experience is paramount for any enterprise with a global user base. With the Akamai Dynamic Site Accelerator service, iYogi can increase the global usability of its tools while positively impacting transactions, revenue, and overall customer satisfaction.”
Akamai’s Dynamic Site Accelerator service is built on Akamai’s EdgePlatform – a network of over 61,000 servers in 70 countries, controlled by network intelligence systems that route requests, balance load and improve performance. Akamai enables enterprises to extend their websites to the Akamai EdgePlatform, thus bringing content close to end users.
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