Infosys BPO To Provide Shared Service Centre

Global Group has announced to engage Infosys BPO to provide services with regard to setting up of its Shared Service Centre (SSC).

As part of the deal, Infosys BPO will provide consulting and implementation services across key functions such as finance & accounting, human resources, sourcing & procurement, sales & fulfilment, legal services & IT. The scope includes assessment, design and implementation services coupled with operational support, to be provided for an estimated 20 months.

“Telecom Industry has become one of the most competitive and dynamic industries. We need to remain focussed on improving and enhancing our business process efficiencies and optimising our cost structures. The SSC is a step in this direction and we are happy to be associated with Infosys BPO as our strategic partner. We would like to leverage Infosys BPO’s strength of a strong service proposition coupled with world-class technology offerings. This initiative will help add value to our customers and create a differentiator for us in the market,” said Ravi Pandit, Group CFO, Global Group.

“Winning this deal is significant as it is our first full scope SSC implementation in the domestic market. This deal reiterates our focus on the domestic business in India and value adding to businesses and clients in India. We continue to view the domestic market as high potential and look at growing our offerings in this developing market. We are delighted to have won this deal to operate as the only strategic partner and envisage this as the beginning of a long-term relationship with Global Group,” said S Vaitheeswaran, Business Unit Head, India Business, Infosys BPO.