Implementation Of Hospital Management Information System

With a view to providing world-class healthcare and helping its customers get better services, Bangalore based Sri Jayadeva Institute of Cardiology has successfully implemented a Hospital Management Information System in its billing and registration department.

The hospital provides services to more than one lakh patients every year, and handles 600-700 outpatients daily. It has a presence in physiology, nuclear cardiology, open-heart surgery, paediatric cardiac surgery and other surgeries related to the heart. To streamline and speed up the treatment processes, it recently deployed a Hospital Management Information System (HMIS) from Srishti Software.

Reduced Waiting Time

The pre-HMIS scenario had problems. There were different counters for registration and billing, so patients had to run between the counters. Though there are eight counters in all, long queues made the whole process time-consuming. Fixed rate lists for diagnoses were not readily available, which occasioned complaints from patients.

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Says Capt. TV Reddy, financial advisor, Sri Jayadeva Institute of Cardiology, “It’s our attempt to provide services to each and every patient who needs proper cardiac treatment, and the numbers of patients are growing at our hospital. We wanted to computerise the billing and registration process to provide a smooth treatment procedure to patients.”

The hospital management was also not able to track the revisit of patients, which created problems for doctors who were treating patients for a second time. There were no medical records ready at hand, and manually entering data on each patient by an operator was a cumbersome process.

Collaborating With Srishti

When the hospital decided to implement HMIS, it evaluated solutions from HCL, Siemens and other vendors, but decided to go with Srishti’s PARAS, as the software was cost-effective and user-friendly. The total cost involved in the project was around Rs 8 lakh. The IT staff of Jayadeva and Srishti deployed the whole solution at the institute. The hospital has deployed four modules of the system.

Says Reddy, “The implementation was smooth and very user-friendly, and the process has automated billing, registration and OPD. Srishti trained our staff on operating the solution. Their experience in the hospital segment helped make the process faster.” After deployment, a unique ID was given to each patient; hence, keying in the relevant ID can retrieve data related to that patient. Also, break-up of services is possible; so OPD fees and other speciality treatment fees can be viewed separately.

Immediate ROI

After deploying the HMIS, the hospital has seen a remarkable improvement in its billing and registration process and the OPD has been able to handle the increasing growth of patients. The response time is very short. Says Reddy, “We’ve seen the ROI within a few days of implementation and we are very satisfied with the Srishti team. Their after-sales support is also good – whenever we need any help they are ready to extend it to us. The major ROI is in terms of patient satisfaction; there’s no waiting time and our front office staff can respond to patients quickly.” Gone are the long queues at the registration and billing counters.

The institute is now planning to deploy a Store Management System from Srishti. As it’s very difficult to store documents related to each and every patient, the hospital may in future rely on Electronic Medical Records to keep track of treatment histories. It also plans to maximise the use of IT internally as well as externally to provide more services to patients.