 "IBM Announces Software To Improve IT Service Desk Ops")
IBM has announced the availability of new online software services that enable better automation and control of IT Service Desk functions. This new service adds to IBM’s SaaS offerings that help automate a range of IT services critical to maintaining business operations.
To help meet the demand of automating IT functions, IBM Tivoli Live- service manager allows enterprises to start with IT Service Desk functionality, for instance, and grow into more extensive IT automation services as a company’s needs change- such as change management, asset management and other IT management areas.
“IBM gives clients the choice to rent, buy or ‘mix and match’ our software for automating IT,” said Al Zollar, General Manager, IBM Tivoli. “With today’s news, IBM lets clients solve their service management issues with a quick and easy on-ramp that also provides a pathway to greater enterprise IT automation down the road- without lock in. This is part of IBM’s overall strategy of growing our software-as-a-service initiative.”
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