HP Intros Service Desk Solutions

HP has announced HP Service Desk, an outsourced, single point of contact end-user help desk delivered through its services that scales from fully standard, shared delivery solutions to custom solutions for medium to large-size enterprises.

The new HP Service Desk has been re-engineered and repackaged to take advantage of new, lower costs, HP global sourcing capabilities and client management tool sets.

The offerings include a bounded foundation service, a suite of standard options and a custom service desk.

The new HP Service Desk offerings claim to provide a holistic view of the IT environment and integrate end-user support into the total IT infrastructure. By using the data derived through the service desk, organisations can make better, more informed business decisions.

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“Many businesses struggle with the cost and complexity of providing consistent help desk services to users,” said Jerry Coffey, director, End-User Workplace Solutions, HP Services. “With HP Service Desk, customers can provide proactive support to end users, solving user issues before they become problems. Valuable support resources can be freed up to focus on projects that support the business while relying on HP"s vast experience in help desks.”