HCL Signs End-To-End IT Services Engagement With NIC

HCL Technologies has signed a multi-crore end-to-end IT Services engagement covering the entire IT lifecycle from transformation to integration and operations management with National Insurance Company (NIC) for a period of seven years. The value of the contract is Rs 393 crore.

During the seven-year engagement, HCL will be responsible for setting up and managing a new enterprise-wide IT Landscape for NIC. This will cover business process re-engineering, application blueprinting and roll out of 19 applications, systems integration and management services across Data Centre, Networks, Security and Helpdesk services spanning over 1,034 branches and 10,000 end users across the country. This engagement also involves the physical hosting of the data centre and provisioning of Business Continuity services. The Application Management entrusted to HCL covers Core Insurance, Business Analytics, HRMS, CRM, and Knowledge Management.

This end-to-end transformational project will provide NIC with next-generation IT for modernisation and transformation of its business processes. This will be done by enabling its core organisational objectives like ensuring faster time to market through greater automation, deeper customer insight and market intelligence, compliance to government norms on Data Storage, Disaster Recovery and Business Continuity, employee experience transformation through integrated HR Management Systems and IT support for end users backed by stringent SLAs and customer experience transformation through accelerated reach, access and response times.

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V Ramasaamy, CMD, NIC, said, “We at NIC are at a very important juncture in our growth cycle wherein we are transitioning and transforming to a next generation business model. IT has to play a big role in supporting and enabling the same. This partnership with HCL is therefore very significant and critical for our organisation. We are confident of HCL’s expertise and are excited about this engagement that will transform our technology systems and business processes to help us confidently step into a new future”.