GNCTD Adopts IBM's Social Business Solutions For Content Mgmt

IBM has announced that the Government of National Capital Territory of Delhi (GNCTD) has been using IBM’s Social Business solutions to improve operational efficiency, achieve compliance with government regulations and simplify program content updates and management processes. While GNCTD has been able to reduce cost and time involved in maintaining and updating the websites, IBM Social Business provides improved web content management, and facilitates online activity updates that reduce manual time and mitigate errors.

Department of Information Technology, Government of National Capital Territory of Delhi (GNCTD) works to ensure that the Government uses technology to optimise business processes and maximise efficiency of its departments.

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The Government of National Capital Territory of Delhi (GNCTD) had approximately 130 departments, including the Department of IT (DoIT), having their own websites hosted either by the National Informatics Center or a third-party vendor. As a result, the DoIT experienced challenges in content consistency when updating or maintaining the sites, leading to legal and compliance risk issues. In light of these concerns, DoIT sought a centralised web content management solution to link each department’s website to a single location, which would help simplify the updates process and maintain regulatory compliance.

GNCTD, through a tender process, selected Vyam Technologies Ltd., IBM Business Partner, to deploy, manage and support the solution using IBM Web Content Manager, IBM WebSphere Portal Server, IBM Lotus Quickr and Sametime software. IBM already had the tailor-made solutions to address these problems of updating and maintaining their websites.

Rajendra Kumar, Secretary, Department of Information Technology said, “With IBM’s expertise and industry-proven solutions, we have been able to significantly increase operational efficiency while reducing the overall time and cost involved in maintaining the websites. IBM’s solution also lets us maintain the required regulatory compliance and improve accessibility through centralised management platform and web portal. IBM ensured that the entire implementation process was carried out seamlessly.”

Himanshu Goyal, Country Manager - IBM Social Business & Collaboration Solutions IBM Software Group, India / SA, said, “We are seeing a tremendous interest from the public sector in using social media to make the government more accessible to citizens by engaging them in interactive dialogs. This enables the DoIT to tailor and develop new programs and services, enhance marketing campaigns and outreach activities. It’s an honour for us to be working on such a prestigious project alongside the Department of IT for Delhi Government. We would also like to congratulate our partners for successful designing and implementation of the solution.”