Future Group Selects Cognizant For IT Infra Services Support

Cognizant, a provider of information technology, consulting, and business process outsourcing services, has announced that it has entered into a five-year, multimillion dollar engagement with Future Group, India’s largest multi-format retail group, to provide end-to-end IT infrastructure services for all Future Group companies.

Under the managed services agreement, Cognizant will support more than 1,000 Future Group stores—including marquee names such as Pantaloons, Big Bazaar, Food Bazaar, Central, Home Town, and eZone—across 85 towns and cities in India, and the new stores the Company opens in the future. Besides providing service desk support, data center management, and network services support, Cognizant will also deliver the mission-critical, last-mile IT infrastructure services support to Future Group’s ever growing network of stores, warehouses, offices, and data centers.

To help Future Group proactively monitor, manage, and report business service performance, Cognizant will implement an Enterprise Management Platform to improve operational agility and drive business transformation. Along with Future Group, Cognizant will set up a Point-of-Sale lab to develop and deploy next-generation IT solutions to provide best-in-class consumer experience in stores, and also to co-innovate around the future of the store, leveraging mobile and kiosk technologies.

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“We chose Cognizant as our strategic partner after a comprehensive selection process,” said Rakesh Biyani, Chief Executive Officer of Retail Business and an Executive Board Member at Future Group. “We were impressed with Cognizant’s strong consulting-led approach, process and technology maturity, innovation focus, and most importantly, a sound understanding of our business vision. Our relationship with Cognizant will allow Future Group to harness Cognizant’s broad range of business transformation capabilities in our mission to become a premier catalyst in India’s consumption-led growth story,” said Biyani.

“Future Group has strongly aligned its business and technology practices to build a scalable architecture to support our high-velocity consumption business, and drive a unique consumer experience across a country as diverse as India,” said Parakh Dave, Chief Information and Technology Officer at Future Group. “Cognizant’s deep understanding of the retail business processes, and experience of working with the world’s leading retailers will help Future Group establish best-in-class service delivery processes, institutionalise industry-standard best practices, standardise operating environments and processes, improve operational agility, and drive business transformation,” he said.

“We are delighted at the opportunity to enable Future Group to meet the everyday needs of over 220 million customers in India more effectively, and drive innovation and thought leadership in the Indian retail industry,” said R. Chandrasekaran, Group Chief Executive for Technology and Operations at Cognizant. “We are committed to helping Future Group unlock operational agility and scalability by aligning technology investments with business priorities, realise a strong process-driven delivery organisation, and drive growth, profitability, and scalability. This engagement is a testament to the success of the investments we are making in the India market to help build stronger customer businesses,” said Chandrasekaran.