Future Generali Adopts Tele-Commerce To Enable Premium Payments

atom technologies, a provider of tele-commerce solutions, has announced the successful implementation of atom IVR, at Future Generali, a total insurance solutions player based in India.

Future Generali, an insurance joint venture between India’s Future Group and Generali of Italy, adopted tele-commerce to offer its customers convenience to make premium or renewal payments in a hassle-free and time-saving manner just by using a phone and their credit cards. As per company claims, with this implementation, Future Generali becomes the first insurance company in India to provide end-to-end life/ non-life insurance premium and renewal payment options over the phone.

“With a vast section of the Indian market still relatively uninsured and underinsured, Future Generali, as a total insurance solutions provider, envisages a huge potential for growth and is looking at technology as a key enabler in achieving its objectives,” said Anup Seth, Head-Mallassurance Channel, Future Generali. He further added, “With the increasing penetration of cell phones, mobile commerce is set to witness tremendous growth over the coming years. With our IVR service, our customers can now make their premium payments using their mobile phones. atom’s IVR platform also ensures that payments are secure, fast and convenient.”

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