ENow Launches Monitoring Tool For BlackBerry Enterprise Server

ENow, a developer of software to simplify Microsoft Exchange system management, has announced the formal launch of Mailscape for BlackBerry Enterprise Server.

Mailscape for BlackBerry Enterprise Server is an innovative systems management tool that provides monitoring and reporting capabilities that will help administrators ensure that their users’ wireless mobile devices stay connected.

Mailscape for BlackBerry Enterprise Server includes many features that will help administrators and help desk personnel monitor and prevent outages. Instead of contemplating where the breakdown in the BES communication cycle occurred, they now will be able to quickly pinpoint the root cause of the issue.

“There are many components that are involved in having e-mail successfully delivered to a BlackBerry. Is the issue with a user’s device, the wireless carrier or the BES? Mailscape for BlackBerry Enterprise Server takes the guess work out of the troubleshooting,” said Curtis Blake, chief technical officer of ENow.

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All too often, help desk personnel are notified by the end user because they do not have the appropriate tools to detect and prevent the problem. Mailscape for BlackBerry will not only help monitor all the vital components of the BlackBerry infrastructure, but also provide insight into the deployment with its reporting capabilities.

Mailscape for BlackBerry Enterprise Server is available now through ENow’s global network of value-added resellers and distributors.