EDS APAC To Use BMC Software To Improve Service Delivery

BMC Software and EDS have announced that EDS Asia Pacific has standardised on the BMC Atrium Configuration Management Database (CMDB) to improve service management delivery to its clients. EDS Asia Pacific’s service management clients include many financial services, telecommunications, consumer goods, healthcare and energy companies.

A key part of BMC’s Business Service Management solutions, the BMC Atrium CMDB will provide EDS with a central, integrated repository to monitor and manage the people, processes, and technologies that make up a client’s IT infrastructure. By leveraging this ‘single source’, EDS can identify incidents before they impact the client. The BMC Atrium CMDB is a central piece of EDS’ IT Infrastructure Library (ITIL)-aligned delivery platform, and one of the initiatives EDS used to reduce IT incidents in their client environments by 72 percent in 2007.

Dr Tony Parsons, executive director of EDS Asia Pacific’s service management capability programme, said, “A standard approach to service management is critical to continually improving service levels and exceeding our customers’ growing expectations. To achieve these goals, we have made the BMC Atrium CMDB the cornerstone of our service management delivery. As a result, we can detect problems faster, understand the cause and effect, validate the impact and then fix and restore service with minimal impact to the business”.

More from Biztech

Future Group - Reliance Retail Deal approved by CCI RBI ban on cryptocurrencies takes effect; prohibition could force investors to tap the black market

The standardisation is a key part of EDS’ push to improve its global delivery capability by centralising functions across six Centres of Excellence worldwide. Leveraging EDS’ standardised approach to service management delivery across the globe, the EDS Centre of Excellence for Asia Pacific – located in Burwood, Australia – has fully adopted and implemented the BMC Atrium CMDB for client implementations. EDS Asia Pacific plans to roll out the BMC Atrium CMDB across its client portfolio.

“BMC and EDS enjoy a very strong partnership in Asia Pacific and our mutual customers are no longer looking for organisations to manage a patchwork IT infrastructure. They need a central view of the overall IT environment that maps directly to the business services they support. Without a CMDB, this isn’t possible,” said Mike Davies, BMC’s managing director for Australia and New Zealand.