eBay Leverages Compuware APM To Optimise Applications

Compuware Corporation, the technology performance company, has announced that eBay, the online marketplace, is using Compuware APM dynaTrace Deep Transaction Management to improve application performance of its business-critical, customer-facing applications. Now eBay’s Global Performance Engineering Center can proactively monitor how core business systems are performing in real-time, ensuring performance issues are identified and resolved before customers are impacted.

“With more than 100 million active users globally, our customers expect efficient delivery of services. So, our infrastructure performance—which executes critical transactions like product listing, product selection, order booking, payments and shipping—is key to the success of our business,” said Rajshekhar Desai, Group Manager - Quality, eBay Managed Marketplaces. “Compuware dynaTrace provides unrivalled visibility into performance issues within our network and beyond, as well as automates the rest of the job. This gives us faster root cause analysis and allows us to resolve performance issues before they impact our customers.”

dynaTrace’s patented PurePath Technology offers deep transaction management with compete visibility into application behaviour under load. This allows eBay to quickly pinpoint performance issues, as well as monitor, manage and optimise their applications proactively. eBay’s online portal includes a Java front-end running in WebSphere and a database layer in the back-end. Through eBay’s Global Engineering Performance Center in India, dynaTrace manages business-critical transactions in the Java tier of eBay’s performance testing environment to pinpoint the exact transactions that are having issues.

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“Leading companies like eBay know that application performance matters. With today’s rapid and distributed development cycles, new modern approaches to application lifecycle management are required to prevent disruptions in revenue, customer loyalty and brand reputation,” said John Van Siclen, General Manager of Compuware’s APM business unit. “With Compuware’s new generation APM approach, eBay can proactively manage performance 24/7 at a level of depth never before possible. This enables eBay to deliver a great user experience while accelerating time-to-market.”