Delta Air Lines Selects Nokia Lumia Handsets For Customer Experience

Delta Air Lines has announced that it has equipped more than 19,000 of its flight attendants with Nokia Lumia 820 handsets powered by Windows Phone 8 to enhance passenger experience and improve on-board purchase process. These in-flight, Wi-Fi connected devices will leverage an Avanade point of sale (POS) experience on the Microsoft Dynamics for Retail mobile point-of-sale platform.

Delta Air Lines has selected Microsoft, AT&T, Avanade and Nokia to deliver this new in-flight handheld device solution worldwide. The devices will allow Delta to meet growing customer service expectations, capture new in-flight revenue opportunities, and increase flight crew productivity and satisfaction by connecting information, transactions and processes across the flight life cycle on easy-to-use mobile devices.

Delta is taking advantage of Microsoft’s commitment to creating a family of devices and services for individuals and businesses that empower people around the globe at home, at work and on the go, for the activities they value most. The Microsoft-powered solution connects information, transactions and processes across the flight life cycle on easy-to-use mobile devices. This is a significant milestone in Microsoft’s efforts to transform its offerings into a true devices and services model.

The Windows Phone 8 device, a Nokia Lumia 820, enables Delta flight attendants to offer:

• Near real-time credit card processing for on-board purchases, including upgrades to Delta’s popular Economy Comfort seating. On-board Economy Comfort upgrades will begin on transcontinental and international flights before being offered on flights across Delta’s system

• Convenient eReceipts that can be emailed to customers

• Customers’ use of pre-paid credit cards for on-board purchases

• Quicker transaction processing times

• In the near future, the ability to read coupons displayed on a customer’s mobile device

• More efficient service recovery