Dell Helps Emerson India Reduce Downtime

Dell India has announced the successful implementation of their IT Facility Management Services (FMS) for Emerson India, a diversified global manufacturing and Technology Company. The IT Facility Management Services (FMS) with its flexible IT infrastructure can quickly adapt to complex and changing demands. With the implementation of Dell’s solution and service, Emerson has increased manageability and reliability among its user base and has helped the team by enhancing IT operations.

With operations in different locations across India Emerson India has a tough challenge in manually managing multiple segments across the different locations. This fuelled the need to move to a better process driven model to cater to their scattered user base across India. Emerson chose Dell’s solution and support to help manage their end-user computing, regularise process improvement and attain higher user satisfaction. Dell helped Emerson in implementing a single point of accountability, offered control over multi-vendor end-user computing environments, delivered flexibility and scalability that helped in reducing the total cost of IT operations.

Dell has worked in transitioning to a process driven server support solutions for Emerson, the Dell dispatch service provided additional benefit for reducing the downtime resulting in improved customer satisfaction. Also, the in-house processes and ITIL based tool helped regularise the process improvements.

Parag Karhadkar, Senior Manager Corporate IT, Emerson India said, “The Dell team has worked hand in hand with our team to carefully understand our requirement and quality solution to our needs. Dell’s solutions have improved our day-to-day IT operations and have enhanced our infrastructure support. This has resulted in higher customer satisfaction, productive transactions and efficient performance.

Suraj Sabberwal, General Manager, G500 Business, Dell India said, “We provided deployment services and expertise to lower IT operational cost, avoid downtime and reduce installation time for the client. Our onsite support helped Emerson and us in a better understanding of the problem and suggest effective solutions accordingly.