CSIA Launches Social Media Initiative

As a part of its ongoing efforts to provide its passengers and customers with enhanced accessibility and convenience, Mumbai International Airport Pvt. Ltd. (MIAL) has announced the launch of the social media initiative for Chhatrapati Shivaji International Airport (CSIA). CSIA has the unique distinction of being the first and only airport in India to go live on social media with a dedicated Facebook page and Twitter handle. For convenience, CSIA’s official website has links for accessing the Facebook and Twitter pages.

With this, MIAL now offers its passengers and customers updated information on new services and latest developments at CSIA along with a platform for giving feedback on facilities and services, all in real time. Additionally, passengers remain connected and have access at all times to information on special offerings, retail options, F&B and duty free shopping at CSIA.

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“We are pleased to note that CSIA is the first airport in India to go live on social media, which has emerged as a platform for millions of people around to world to connect instantly. Being present on this platform will allow us to engage with passengers and our customers in real time. The launch of this initiative also gives us an opportunity to become an integral part of customer conversations, get feedback and respond to their comments directly,” said R.K. Jain, CEO, Mumbai International Airport Pvt Ltd (MIAL).