CosmoCall Universe Powers VSNL InstaCC

CosmoCom announced that VSNL has been offering a Contact Centre On-Demand service named InstaCC based on its CosmoCall Universe platform.

CosmoCall Universe supports all contact channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail. The unified contact centre suite includes call routing, IVR, CTI, and outbound preview, predictive dialing, multimedia recording and reporting and administrative tools.

“We are pleased to see the success VSNL has achieved using our platform for their hosted contact centre offerings,” said Ari Sonesh, CosmoCom’s chairman and CEO. “The shared platform, multi-tenant model is the most efficient and effective deployment strategy for carriers and this is where CosmoCom excels,” Sonesh explained.

“InstaCC, the on-demand, hosted contact centre solution of VSNL is integrated with its high capacity and reliable global voice and data network, backed by rapid deployment and 24x7x365 customer support. It brings state of the art contact centre technology to VSNL’s customers. VSNL already has several customers using this service and reaping the benefits like reduced TCO and fast deployments,” mentioned Abid Qadri, VP, Managed Services for VSNL. “A reliable solution from CosmoCom, InstaCC has enabled VSNL to benefit many of its customers with its zero-CAPEX pay-per-use model.”

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