Compuware Announces Support for ITIL Version 3

Compuware Corporation has announced that its Vantage IT Service Management (ITSM) solution now supports ITIL Version 3 continual service improvement for automated service measurement and quality improvement.

“ITIL v3 is a significant upgrade that will enable service management efficiencies throughout the application life cycle,” stated Tim Grieser, programme VP, Enterprise System Software, IDC. “Compuware has been a leader in applying Six Sigma methods for continual improvement within the IT service management domain, which aligns well with ITIL v3.”

“As IT organisations mature and strive to improve service quality and reduce cost, they recognise the need for quality improvement methodologies such as Six Sigma and ITIL continual service improvement,” said John Williams, Compuware senior vice president, Product Management and Strategy. “By applying Six Sigma methods to improve service delivery, Compuware Vantage directly addresses IT’s need to align its efforts with business goals and to improve outcomes.”