Cisco WebEx Launches Remote Support

Using remote support will increase first call resolution, minimise costly onsite service visits and reduce support costs overall.

hidden July 01, 2010 16:18:09 IST
Cisco WebEx Launches Remote Support

Cisco has launched Remote Support, a web collaboration solution to provide quick support and increase resolved issues for customers the first time they call. Speaking about the solution Kiran Datar, Managing Director, Cisco WebEx (India) said, "Using web collaboration technology, they are able to fix remote problems in real time. They are able to skip the frustrating back-and-forth of talking to customers and saves the time and expense of onsite support calls."

Remote support technicians are able to reduce company downtime and provide real-time remote support to anyone, internal or external. They are able to perform fast and accurate fixes online using web collaboration. They can decrease the time and expense of onsite visits and increase productivity. Web collaboration enables them to push regular updates and security patches proactively.

Technicians can deliver instant, personalised remote support to users- inside or outside the company—wherever they're located. Using remote support through web collaboration will increase first call resolution, minimise costly onsite service visits and reduce support costs overall. Users can view and control desktops or applications to diagnose and solve problems in real time. They are able to resolve and close support cases faster and provide clients with a quality support experience.

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