Cathay Pacific Chooses IBS To Automate And Manage Employee Travel

Hong Kong-based Cathay Pacific airline has signed a multi-million dollar contract to implement IBS’ new generation solution iFly Staff to automate and improve the management of employee travel, both leisure and business.

The Technopark-headquartered IT firm IBS said iFly Staff will also be used for Cathay Pacific subsidiaries, including sister airline Dragonair.

“iFly Staff will help Cathay Pacific and its subsidiaries deliver the business process transformation they are looking for,” said Murray Smyth, IBS’ senior vice president and global head, Airline Passenger Services Line of Business.

iFly Staff is a centralized web-based reservation system exclusively for the staff requirement. It can be customized to help manage the travel rules of the company, including discounted leisure travel as per eligibility, for staff and their dependents.

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The lead time (time from employee applying for travel till issue of a ticket) can be reduced from days to a few minutes. The administration of staff travel can be handled from a single point anywhere in the world, the data of which is captured in all other offices. The automation results in significant reduction in overhead costs for the airline.

IBS’ client list now includes Cathay Pacific, Qantas, South African, Qatar Airways, Emirates, Sri Lankan, Malaysian Airlines, Jet Blue (USA), and All Nippon Airways (Japan) besides Indian clients like Jet Airways and Kingfisher.

IBS Software Services, one of the leading IT solution providers to the global travel, transportation and logistics industry, in 2010 saw 55 successful ‘go-lives’ of IBS solutions all around the world – equivalent to over one per week during the year.