Capgemini Launches Smart Metering Management Platform

Capgemini’s Smart Energy Services team has announced the global launch of a new smart metering management platform for its utility clients. The new platform, named Smart Energy Services Platform, is an enhanced version of an existing automated meter management (AMM) solution developed by Skvader Systems AB, the Nordic smart metering company acquired by Capgemini in July 2010.

The multi-language, multi-client platform can be delivered to clients as a Capgemini managed business service, a SaaS solution or licensed for deployment in the utilities’ own data centre.

The Smart Energy Services Platform supports all the end to end business processes necessary for a highly efficient deployment and ongoing operation of a smart meter estate. It further supports the meters from most major meter vendors of the market, as well as Meter Data Collection and Meter Data Management technologies.

Key benefits for utilities using the platform span both metering field services and meter operations. In the field, effective business process controls built into field service personal digital assistants (PDAs) ensure that engineer travel is optimized and installation and maintenance tasks are successfully completed through adherence to detailed workflow instructions. The controls significantly reduce the number of costly multiple site visits that can heavily impact a utility’s return on investment. Remote logistical services and back-office processes are also fully integrated into the platform, providing utilities with end-to-end, centralized control over supply chain and field service work, even if it is executed by a third party.

The platform offers following services to its customers:

• Case Management - Built-in case handling that manage and follow-up on business processes.
• Work Order Management - Creation, technical planning, allocation and assignment to resources and execution.
• Mobile application - PDA application for execution of work orders in field. Controlled work flows.
• Device & Meter Data Management - Collection and delivery of energy consumption, asset management and meter operation.
• Monitoring & Troubleshooting - Analysis of meter performance and communication status.
• Customer Management - Management of customer contact via multiple channels.
• Material Logistics - PDA-based management of supply chain.
• Resource Management - Management of system users, skills, qualifications, access privileges.

Perry Stoneman, vice president and global leader of Capgemini’s Smart Energy Services team said, “Success is dependent upon the ability to tightly manage the end-to-end business processes, including: meter connectivity, effective tracking of work orders, control of field services and analysis of live information on service levels in near real time. Unlike other offerings on the market, our platform has been tried and tested over several years across millions of meters and is already the basis for the delivery of high quality meter management services to our utility clients in the Nordics. We now want to propose an enhanced version of this platform to our utility clients and prospects globally.”