Canon India Forays Into Managed Print Services

Canon India has announced its venture into the managed document services space. Indian CIOs have recognised the need to reduce costs and optimise resources so they can build higher competitiveness for the organisation. They are also realising the need for domain experts to manage processes and activities more effectively. Thus, outsourcing has gained importance in document management and other spaces.

“We realised that in the slowdown phase, each enterprise would look at saving costs by shifting from CAPEX to OPEX models and bringing in operational excellence. One of the major areas where this can be implemented is print infrastructure,” said Kensaku Konishi, president & CEO, Canon India.

According to a study, an enterprise/ SME invests about 1- 3 percent of its yearly revenue in print and related infrastructure, which is huge. Implementation of a Managed Print Services (MPS) solution may reduce this cost by as much as 30 percent.

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In phase-I, Canon India would be partnering with its customers to optimise their print management. In the second phase, which could be implemented a year after the first phase, Canon India would take lead in adding input site, which covers digitisation of hard copies, archival, indexing, retrieval and workflow to provide end-to-end document imaging solutions. These would ensure minimal paper usage and flow within the organisation to bring higher efficiency and speed.

Alok Bharadwaj, SVP-Canon India, said, “Our 10 years of experience in having a presence across complete business product categories of MFDs etc has prepared us to move to the next orbit of offering MPS or Managed Print Services, where key account managers are being developed as consultants capable of undertaking large-scale projects involving print health check-ups, designing optimal fleet, deploying and helping clients monitor and manage the entire process of printing more effectively.”

A company’s printing and imaging infrastructure would not really be Canon-centric and that would mean handling devices from different vendors. How does Canon plan to tackle this issue? “We are aware of it and we are tying up with different partners. Also, Canon plans to leverage its global software development centre based in India apart from tie-ups with leading solution providers in order to develop customised document solutions,” says Bharadwaj.

It is noteworthy that the future roadmap of such a deployment would mean that old and non-functioning peripherals would eventually be replaced with Canon equipment.