Servion Selects Voxeo For Unified Self-Service Solutions

Voxeo, a provider of Unlocked Communications, and Servion Global Solutions, a global specialist in the Customer Interaction Management (CIM) domain, have signed a Value Added Reseller (VAR) agreement and Teaming Agreement to resell Voxeo communication platforms. Servion has also been certified as a Premier Partner for providing professional services using Voxeo’s VoiceObjects development platform.

Companies deploying CIM solutions today want multi-channel solutions that enable interaction through text, Web, and voice. However, these solutions are typically built on separate platforms with different teams. Voxeo’s software enables a single application to control the dialogue regardless of the channel, eliminating the need for different platform development, management, and reporting, simplifying the overall effort and reducing the cost of the ongoing operational maintenance. Servion, with global experience in designing, implementing, and managing customer interaction solutions, will leverage Voxeo software to deliver open standard solutions that lower the cost of bridging the gap between customer experience and customer expectation across SMS, IM, video, and mobile Web.

“Voxeo understands the need of multi-channel delivery using a standards-based platform, which can enable enterprises of varied sizes and industries to design and deploy cost-effective solutions on a flexible platform. This helps companies in aligning their service strategy with the brand promise,” says G Shankaran Nair, President-Corporate Strategy at Servion. “With Voxeo’s multi-channel capabilities, we will now be able to provide the benefit of Unified Communications in self-service.”

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