Avaya Unveils Collaboration Products For SMEs

Avaya, a business collaboration systems, software and services provider, has unveiled new product releases and innovations in the small and medium enterprises market. These announcements include the new version of Avaya’s communications solution for this market-Avaya IP Office 7.0-which helps drive improved savings, user experiences, and collaboration for a new generation of entrepreneurs, early-stage companies, and mid-size firms.

Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions’ (NES) IP and digital phones into the IP Office platform (NES was acquired by Avaya, Dec. 2009). This integration now enables NES users to gain Avaya IP Office’s collaboration capabilities by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer all of a business’ existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without business interruption.

Avaya IP Office 7.0 also delivers an expanded portfolio of devices for multimedia collaboration, including sophisticated new colour touch-screen desktop phones that let users scroll through contacts or manage visual voicemail at the touch of a finger. Additionally, new conference phones offer patented wide-band audio, call recording via SD card, and fast USB connectivity to a laptop for temporary set-ups. This expanded portfolio also offers a range of video capabilities, including HD videoconferencing from a desktop PC softphone, with no added equipment necessary.

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Avaya previewed forthcoming innovations in collaboration for this market, including the Avaya Flare Experience for small and medium enterprises. Avaya also demonstrated advanced multi-party videoconferencing via several devices, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool.

Avaya also shared its vision for a hybrid cloud approach to small and mid-size business communications, which places Avaya IP Office on premise, while enabling select applications to be hosted ‘in the cloud’ on a partner network. This capability will allow more flexible use and faster deployments of Avaya’s latest collaboration applications.

“Today, small & medium enterprises are in the thick of things and they need and demand best in breed technology, to effectively compete in the market place and remain at top of their businesses. At the same time, they also want technology to be cost effective. We at Avaya are committed to bring out best in class tools for them, and the launch of Avaya IP Office 7.0 is a significant step in the right direction,” said Adil Doctor, Director SMB Sales-India & SAARC, Avaya India Pvt. Ltd.