BT Supports ZTE's Global Expansion And Service Enhancement

BT announced that it has signed an agreement with ZTE Corporation (ZTE) to provide Contact Centre Services (CCS) and Multi Protocol Label Switching (MPLS) connection service to support ZTE’s worldwide business expansion and service enhancement.

According to the agreement, BT will provide MPLS connection service to ZTE at sites in the Asia Pacific region and South America, including ZTE’s Global Data Centre in Hong Kong. ZTE’s Global Customer Support Centre (ZTE GCSC) will also have the support of BT Contact Centre Services.

“With the support of BT, we are confident in delivering better services to our customers around the world and achieve win-win for years to come for both companies,” said Xu Huijun, VP of ZTE. “BT has made considerable investment in the construction of the 21st Century Network which promises faster, better and more new services to customers.”

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BT has begun providing CCS service to ZTE in mid-August and provision of MPLS through BT’s local partner will begin at the end of September. In the first phase, BT will assist ZTE in collecting calls from customers in the Philippines, Malaysia, Sri Lanka and Romania, transferring them to the ZTE GCSC. This solution will be expanded to encompass more countries around the world.