Avaya Launches Outsourcing Solutions

Avaya has introduced a new set of outsourcing services to help companies dramatically increase the performance, reduce the costs and accelerate the transformation of their communications environments. With the new offer, Avaya Communications Outsourcing Solutions (COS), Avaya takes on the task of managing all of a company’s communications operations—regardless of age, location or vendor—to help them compete in a new era of advanced collaboration.

Avaya Communications Outsourcing Solutions is part of the company’s portfolio of Managed Services, which enables businesses to have Avaya take on the management of their communications infrastructure and applications. COS is Avaya’s first fully-outsourced offering that provides custom-built solutions and comprehensive management of a client’s entire communications environment, including applications for unified communications, contact centers, data networking and video communications. COS offers a higher level of managed services by serving as a client’s communications arm, integrating directly with their IT processes and managing their overall communications functions (such as production, billing, operations and more).

Avaya Communications Outsourcing Solutions are custom-managed services typically designed for two types of businesses: Those who are ready to migrate their aging infrastructure and transform it with advanced capabilities, but may have constraints around internal resources or budget; and those who are not ready for a technology transformation, but want to improve the cost-efficiency and performance of their existing infrastructure.

“Avaya has invested significantly over the past year to provide a level of communications outsourcing support that is truly unique in the industry, bringing dramatic, transformative benefits to customers. With a custom-built solution for each client, Avaya Communications Outsourcing Solutions can help remove financial and support constraints for companies, and enable them to get the most out of their communications infrastructure investments,” Ed Nalbandian, vice president, Avaya Operations Services.