Avaya Augments Aura Communications Platform

Avaya, announced a suite of new and enhanced product innovations and services based on Avaya Aura that redefine the economics and effectiveness of real-time, multi-media enterprise communications. These new tools and services make it possible to simultaneously accelerate decision-making and achieve meaningful financial impact, while moving enterprises towards a more people-centric approach to collaboration.

“In today’s evolving business communications environment, companies demand the right technology approach to ensure superior experiences for employees and the customers they serve,” said Kevin Kennedy, President and CEO, Avaya. “Avaya’s latest series of innovations accomplishes this through faster, more efficient orchestration of people and information. Making smart business decisions quickly can be difficult, but connecting the right people to solve issues in real-time should be both simple and cost-effective.”

Avaya Aura 6.0 now features increased security, scalability and flexibility, plus common management and expanded use of virtualisation across the entire platform. Avaya Aura can save large enterprises approximately 23 percent in capital expenditures and another 33 percent in operating expenditures, according to a recent survey conducted by Avaya. Mid-sized enterprises typically save even more.

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The new services announced include:

• Avaya Agile Communication Environment (ACE) facilitates the development of communications-enabled business applications to speed business workflow. Avaya ACE 2.2 includes Event Response Manager, a new packaged application that reduces downtime and increases efficiency by automatically notifying the right people with the right skills to respond to and manage unexpected events, such as inventory shortages, security breaches, etc. A new developer toolkit makes it easier to embed timely and personalised communications into business applications.
• Avaya Aura Conferencing, now available in Standard Edition, provides rich audio, video and Web conferencing features on a single server that reduces management and power requirements.
• Avaya Aura Messaging provides rich multimedia messaging with choices for accessing and storing messages. The first release of this Linux-based solution is specifically designed to enable Octel users to easily migrate to the new platform by maintaining the familiar user interface while delivering new features such as speech-to-text and speech-based virtual assistants.
• Avaya Aura Presence Services offers an open standards-based, native instant messaging solution providing federated presence for IBM Lotus Sametime, and IM and Presence across Microsoft, IBM, Avaya one-X Communicator, Avaya one-X Agent and Avaya 9600 SIP phones.
• Avaya Aura Session Manager 6.0 now scales to over 100,000 users, including 50,000 SIP phones and video capable endpoints.
• Avaya Aura Communication Manager 6.0 can now be deployed as an Evolution server for easy migration of mixed H.323/TDM endpoints to SIP environments or a full SIP-based voice and video feature server.
• Avaya Aura Session Border Controller (SBC) allows enterprises to securely connect real time, SIP-based unified communications to the rapidly growing number of IP-based devices, smart phones and applications both within and external to a company. The SBC protects a customer’s network and connected devices from attacks such as denial of service, spoofing attacks, “man in the middle,” or access through unused VoIP ports.
• Avaya Aura System Manager 6.0 provides for a common management system across Avaya Aura that now extends to Presence Services, Conferencing and Messaging, making it easier to administer and manage Avaya Aura components from one central location.
• Avaya Aura System Platform 6.0, Avaya’s virtualisation technology, now encompasses all elements of the Avaya Aura architecture and applications portfolio, eliminating up to 80 percent of hardware compared to competitive solutions while reducing management, power requirements and costs.
• Avaya 9600 family of desk phones now offer larger, color touch screen displays at a lower price point, function on lower power and provide a low total cost of ownership. A new value-priced SIP model, the Avaya 1603SW-I, provides a low-cost option for small- to large sized businesses.

The company also issued a new release of Avaya Communication Server 1000 (CS1000), which increases scalability, adds support for the IPv6 protocol and enhances SIP support and connectivity. The continued investment in Avaya CS1000 provides installed customers with a smooth migration path into Avaya Aura and supports many of the applications announced.