Zomato introduces in-app chat feature; lets you connect with customer support

The next time you want to order through the restaurant discovery and food ordering app – Zomato – you can also chat with customer support and ask questions or share feedback at any stage of the order process.


The next time you want to order through the restaurant discovery and food ordering app – Zomato – you can also chat with customer support and ask questions or share feedback at any stage of the order process.

Users can currently message the contact centre anytime between 9am and 11pm (IST) across all Indian cities and UAE where Zomato's online ordering service is available.

The in-app chat feature introduced today enables consumers to chat with the team at Zomato for any order-related queries. This feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform.

Zomato introduces in-app chat feature; lets you connect with customer support

The instant nature of the messages enables real time and direct line of conversation for users. Users can track their orders, get information on promos, cancel orders and/or check the refund status for a rejected order.

Tanmay Saksena, Global Business Head - Online Ordering, Zomato said, “Over the past 6 months, we have built a solid online ordering product and are constantly working on improving user experience. With this update, we've focused on improving and simplifying the communication flow between users and Zomato during the order process. We aim to simplify the online ordering process and give users the option of a faster, more efficient, and reliable way of getting food delivered, with the introduction of this feature.”