tech2 News StaffJan 17, 2019 15:43:00 IST
UPDATE: WhatsApp seems to be aware of this issue and has said that it is working on fixing the problem. In an email response, WhatsApp spokesperson said, "We are aware of this bug and are working on a fix for the users who have encountered this issue."
Have you been finding some of your old WhatsApp messages gone lately? If yes, you are not alone. Reportedly, many Android users have complained of a new bug that is causing their chat history to be deleted automatically. This bug has apparently existed since last month now.
According to a tweet shared by WABetaInfo, a Moto G4 Plus user revealed last month that while this bug first started off deleting chat history in chronological order, recently the bug apparently started deleting chat history randomly.
It looks this issue persists for some Android users.
Are you still experiencing it? pic.twitter.com/piBXEUopIt
— WABetaInfo (@WABetaInfo) January 10, 2019
The user said that they reached out to WhatsApp multiple times regarding this issue, but failed to receive any response regarding it.
Many other users on WhatsApp reported the same issue.
I discovered this a few weeks ago when I went to look for the first message I sent to my wife in 2014. I had done this before and favored her. Unfortunately... Facebook only shits with everything that touches.
— Ibraim (@ialima7) January 12, 2019
My chats just disappear on WhatsApp. What's going on?
— marceline (@sunlathi) October 1, 2018
Where the f*ck do my chats disappear to whenever I go online? Is this the future of sms? No. DON'T THINK SO!!@WhatsApp
— Simon Juma (@iamsimonjuma) December 16, 2018
@WhatsApp hi, my chat on whatsapp business are suddenly disappear. could you please help me ?
— Dwi Prastowo (@Praztidutz) July 25, 2018
From what the reports suggest, the bug seems to have affected only Android users, and iOS users seem to be safe. WhatsApp hasn't said anything about the issue yet, and it isn't very clear right now what is causing the messages to delete.
Notably though, last year in November, Whatsapp said that it will delete users’ chat archive unless they back up their message log to Google Drive, which basically means losing all unarchived messages. WhatsApp had warned that any backups that hadn't been updated in over a year would also be automatically removed from the Google Drive storage.