The Moto Z2 Force was advertised as a phone with a shatterproof display. To achieve this Lenovo claimed to have used a 5-layer design. Reports are now pouring in that at least one of those five layers is simply peeling off, rendering the phone unusable.
The news is all the more distressing because the phone launched only in July last year, which means that for many users, the phone is not even six-months old. Various users on Twitter and on forums have confirmed that one of the protective layers on their phone is peeling off, reports Android Authority and PiuinikaWeb. At first, some thought it was a scratch guard that was peeling off, but everyone later discovered that it was indeed the uppermost protective layer that was failing.
Motorola’s response to this issue has been far from ideal. Users are reporting that in some cases, Motorola service centres are claiming the peeling to be physical damage and are demanding a fee of $50. In a few cases, users have confirmed that Motorola is replacing the screen under warranty for free, but these are few and far between.
What’s even more disturbing is that Motorola hasn’t officially acknowledged the issue and neither have they said anything about a permanent fix. This means that there’s no guarantee that the issue will not appear again six months later or when the warranty expires.
I can vouch for this. For me, it started peeling near the finger print area and the top left edge by the camera. Such an expensive device shouldn't have problems like these, that too, with gentle use. What can be done for this and to prevent further peeling @Moto_Support ?
— Social Network User (@Milagaai) January 27, 2018
Updated Date: Feb 07, 2018 20:29 PM