Swipe Telecom teams up with Haptik to bring mobile messaging customer support for its users

Haptik, the app that plans to give Indian ‘Customer Support’ a makeover by letting users chat with experts and get help with customer support issues, FAQs and information, has now teamed up with Swipe. This means Swipe users can get their queries about best gadgets, web check-in, online orders and so on, with a single message on the app. The partnership also brings 24/7 customer service to Swipe users. In fact, Swipe Telecom claims to be the first ever company to enable Cash-on-delivery purchases of their phones/tablets with a simple message on Haptik itself. “Mobile messaging is a new form of Search”, said Aakrit Vaish, Co-founder & CEO, Haptik. “Questions around gadgets & technology especially Telecom is the most frequently asked on Haptik today. Users constantly have queries, and/or are looking for information to make life easier. With Swipe on-board; Swipe Users will have a very convenient time getting help from Haptik” The Haptik smartphone app allows customers to get information and support for over 200 companies in a real time, private, asynchronous way. You simply need to text your query and a Haptik representative will get back within five minutes, claims the company. Shripal Gandhi, Founder & CEO, Swipe Technologies, said, “Thanks to Haptik’s mobile app, Swipe customers will be able to resolve their queries within 5 minutes. Customer behavior patterns have confirmed sharp shift from voice to texting preference for a variety of reasons. Swipe has a huge customer support center and Haptik – that is communication by way of touching the mobile screen – will further aid that process.” The app was  **launched last year**  for Android as well as iOS platforms, and can be downloaded from Google Play store and Apple App store, respectively. The Swipe AssistX app with Haptik will be available on all Marathon and Slice series of devices starting February 2015.