Umair MohammadApr 26, 2014 12:42:48 IST
Barely a couple of weeks have passed since Samsung launched its flagship Galaxy S5 smartphone and reports have already emerged about a serious flaw in some models. This one has to do with the 16MP ISOCELL camera, that's said to be one of the best in the world.
According to The Verge, users of S5 are seeing a “camera failure” error pop up randomly. The flaw emerged when users started complaining on various forums about the camera flaw. As of now there is no confirmation of the reason behind this issue and whether it is a software bug or some hardware issue, but a Samsung spokesperson told the site, "We have learned that a limited number of Galaxy S5 devices may have an issue that causes 'Camera Failure' pop-up error message."
The flaw simply disables the camera hardware permanently and the only option with the user is to get the handset replaced. Service provider Verizon Wireless, whose S5 model is one of those affect, has tweeted about the flaw.
Galaxy S5 customers who see "Warning: Camera Failed" please contact @VZWsupport & we'll work to resolve it, including replacing the device.
— Verizon Wireless (@VZWnews) April 25, 2014
The Verge claims that Samsung has started a helpline number for aggrieved users for help in getting their handset replaced under Samsung’s warranty. Another option for the users is that they can swap their smartphone with their respective carriers.
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