Samsung's video message: Galaxy Note 7 battery issue resolved, will work hard to earn back your trust

We've been hearing about Samsung's plan to begin the recall no later than 21 September, and now Baxter has just made it official.


Apart from the official US recall announcement that came in today, Samsung America President & COO Tim Baxter has tried to put a personal face to the recall. We've been hearing about Samsung's plan to begin the recall no later than 21 September, and now Baxter has just made it official. Besides, he also wants to highlights some 'facts' about the Note 7 fiasco.

In the video, he begins by apologizing for the the Note 7 battery issue. He explains how Samsung takes consumer safety very seriously and will "work hard everyday to earn back the trust" of its consumers. He also thanks Samsung fans for their patience.

This is followed by what he calls "facts'' related to Samsung Note 7 recall. He said, "Consumer Product Safety Commission (CPSC) has worked very closely with us to develop, expedite and execute a plan to protect American consumers. We notified them about a potential defect in the Note 7 battery and then issued a global directive to stop sales immediately."

He said that about 1,30,000 units have been received for replacements. Along with CPSC, the company said it plans to take corrective steps and replace each and every unit. Now, trying to put an end to all the suspicion, Baxter says that the battery cell issue has been resolved. And, urges everyone to power down their device and get them exchanged. He promises that the new units will be available 'no later than' 21 September, which has been confirmed by some earlier reports too.

Further talking about the battery issue, he says that the finding has been affirmed by an independent lithium ion battery expert. Meanwhile, there are reports claiming that the new Note 7 units will be distinguished from the faulty ones with a green battery level icon, instead of white.

You can learn about the entire Samsung Note 7 explosion fiasco from launch to recall here.

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