tech2 News StaffOct 27, 2016 08:28:04 IST
Samsung Electronics has said it will examine every aspect of the Galaxy Note 7 such as hardware, software and the manufacturing process to determine the root cause of the fires that led to the phone's cancellation.
Samsung Co-Chief Executive J.K. Shin said at a shareholder meeting that Samsung had sold 1.47 million new replacement Galaxy Note 7s using different batteries. Samsung secured 90 devices following 119 incidents of fire, of which 55 were relevant to the battery issue and another 19 are under investigation.
The firm said it is working with regulators and third-party experts to conduct a thorough investigation.
According to a recent WSJ report, mobile chief DJ Koh thought the company knew enough to recall and replace 2.5 million units, and was backed by Lee Jae-yong. Probably, it’s this decision, without getting into the depth of the matter that is causing the company all this grief. It was only weeks after the recall and the replaced batch bursting into flames that Samsung realised it hadn’t reached the root cause of the problem.
The flammable Note 7, the big recall and then the decision to kill the device, has put the other high-end devices from the company to the forefront. For instance, Samsung is wooing audiences with alternatives like the Galaxy S7 and S7 edge, while trying to combat competitors such as Pixel and iPhone 7, among others. This may not go on for long as the company will have to dish out something new and is said to be working on the flagship that is most likely to be launched in February dubbed Galaxy S8, which is also delayed due to the Note 7 issues. Now, all we can say is a slight delay is better than shipping devices with safety issues.
With input from Reuters
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