tech2 News StaffOct 07, 2016 15:53:01 IST
Samsung is in a pretty big mess and it's all because of the battery module that seems to be causing issues with its latest flagship, the Galaxy Note 7. Samsung is already in the process of delivering its new batch of Galaxy Note 7 smartphones, but it now seems that more trouble could be headed their way.
A recent incident saw a newly replaced Note 7 catching fire on board a plane. Thankfully the airplane had not taken off and was still docked so crew were able to evacuate passengers safely. But the incident messed things up even further for Samsung who was already trying to recover from the Note 7's battery mess up.
This time however, it was the Federal Aviation Administration and the Consumer Product Safety Commission (CPSC) who took charge and things somehow don't look too good. This is because the customer, Brain Green claims that he got his Note 7 replaced on 21 September at an AT&T store. It was supposed to be the "safe" Galaxy Note 7 smartphone and it still caught fire.
With that said Pamela Gilbert, a former executive director of CPSC told Bloomberg that, “If it’s the fixed phone and it started to smoke in his pocket, I’m going to guess there’ll be another recall,”
And things will be moving a lot faster this time. "This is not something you want to leave hanging out there," said Gilbert. So if the investigation reveals that it was in fact a replacement unit as Green claims it was, Samsung could face another recall of the Galaxy Note 7.
Samsung in its earlier announcement did claim that customer safety was their priority. So if Green's handset does turn out to be a safe and replaced Note 7 as he claims, Samsung may be forced to spend on another recall. The Korean smartphone maker could either be forced to deliver a fixed handset or refund the money paid for the device, which will turn out to be a bloody mess for its brand image.
Find latest and upcoming tech gadgets online on Tech2 Gadgets. Get technology news, gadgets reviews & ratings. Popular gadgets including laptop, tablet and mobile specifications, features, prices, comparison.