Samsung+ for the S7 and S7 Edge to feature remote assistance and other "VIP" features

Samsung is updating its Samsung+ app on the Samsung Galaxy S7 and S7 Edge to version 3.0. This update will bring remote assist functionality to the app, much like the service offered by Amazon for its Kindle Fire line-up of tablets.


Samsung is updating its Samsung+ app on the Samsung Galaxy S7 and S7 Edge to version 3.0. This update will bring remote assist functionality to the app, much Amazon's Mayday service for its Kindle Fire line-up of tablets.

We've all had to deal with frantic calls for help with regards to troubleshooting a technologically-challenged person's device at some point in our lives. Samsung's Samsung+ app has been updated to allow you to talk to customer service via video chat or text. The rep will also, with your permission, be able to take over your phone and sort out your problem for you.

Regarding the Samsung+ update, Samsung says, "Samsung+ is a one-stop destination for empowering people to get the most from their Samsung products, with additional features to further Samsung’s customer support offerings and deliver a more supported ownership experience."

The remote assist feature is only limited to the S7 and S7 Edge for now. Other feature include a feature called "On-demand answers" which will allow users to sift through an archive of FAQs, if they want to troubleshoot their device themselves that is.

The app will also keep track of the state of the device, logging diagnostic information with regards to battery life and more. Also included is a tips and tricks section and a community section. The latter's purpose isn’t very clear at the moment. We assume that it's going to work out to be some sort of Samsung social network.

Owners of Samsung phones with the Samsung+ app installed will apparently benefit from personalised offers, discounts, insider access to Samsung innovations, and more. "Samsung+ app treats owners like true VIPs," says Samsung.


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