It was supposed to Samsung’s best hero product ever, but the company’s dreams indeed seem shattered at the moment all thanks to a faulty battery. While many may be wondering about whether Samsung tested the Galaxy Note 7 before pushing them out to the market, Samsung clearly has not given a hint about the same so far. What they have given out now, is an explanation about why the battery catches fire. Samsung has learnt through its investigation that the issue is to do with the innards of the battery cell. Overheating of the cell occurs when the anode-to-cathode come into contact, “which is a rare manufacturing process error.” Samsung UK has pushed out a post on its website detailing the problem and the questions that would arise from its customers about the same. Firstly, the company made all the details regarding the cases crystal clear. “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.” Post the above, the company also made it clear that the cases that have been reported so far only come from the US (17), Korea (17) and Taiwan (1). Also mentioned was the fact that there have been no reported injuries globally (so far). In what appears to be precautionary measures, airlines and related organisations too have warned passengers that should not turn on or charge their Samsung Note 7 smartphone during flights or even stow them in checked baggage. These are simply related to concerns about the battery cell catching fire, that the Korean company made public last week.
Samsung has learnt through its investigation that the issue is to do with the innards of the battery cell.
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